BOOKING TERMS AND CONDITIONS
Guest reservations can be guaranteed by PayPal payment or bank transfer. Dali Shaxi Ginkgo Travel Services Co. Ltd. (Ginkgo Travel) reserves rooms on a first-come-first-serve basis by PayPal guarantee. To reserve our rooms, we require a guarantee payment of the full room charge, paid in HKD, USD, GBP or EUR within 48 hours of confirmed booking.
If following confirmation, the number of rooms or nights originally booked are reduced, the discounted rate will no longer apply and the standard room rates will apply.
WITHIN 48 HOURS
Cancellations made within 48 hours of arrival date (not arrival time) will incur full charges. Reservations of more than two nights will be charged in full for the first two nights and all subsequent nights will be charged 50%.
Cancellations made 72 hours before arrival date (not arrival time) will incur 50% of total room night charges.
4 TO 6 DAYS
Cancellations made between 4 and 6 days before arrival date (not arrival time) will incur 30% of total room night charges.
7 DAYS OR LONGER
If the guest cancels with at least 7 days notice from arrival date, there is no charge.
Reservations of three or more rooms are regarded block bookings. Guests wishing to cancel the booking within 15 days prior to arrival will forfeit their deposit.
THIRD PARTY BOOKINGS
When accommodation is reserved by a third party, the cancellation charges automatically become the responsibility of the third party.
If a guest decides to leave early for any reason other than the direct fault of Ginkgo Travel (ie; plumbing, electric, service-related failures) or un-controllable environmental phenomena, (floods, pandemics, political unrest), the guest will forfeit the amount in full for the subsequent room night on the day of early departure notification, and 50% of room charges for the remaining room nights on the reservation. Ginkgo Travel will always inform guests in writing prior to their arrival of any issues related to the above that may affect their stay. Should Ginkgo Travel fail to inform the guest in advance of any relevant issues affecting their stay, there will be no charge for early departure.
PLEASE ADVISE US IMMEDIATELY IF YOU NEED TO CANCEL OR ALTER YOUR BOOKING IN ANY WAY
Failure to do so will be deemed as acceptance of the above conditions. All amendments or cancellations must be made in writing (email or fax), canceling by telephone is not acceptable. We respectfully remind guests that a reservation made verbally or in writing, constitutes a legal contract between themselves and Ginkgo Travel.